More than 600 Individuals Have Received Help

Last updated on June 19, 2016

More than 600 Individuals Have Received Help at City of Orlando Family Assistance Center

City Encourages Community to Continue to Spread the Word that Help is Available


Today, the City of Orlando announced it has served more than 600 individuals who have been affected by the Pulse tragedy at its Family Assistance Center (FAC). The FAC, hosted by the City of Orlando in partnership with federal, state, local and community agencies, serves as the critical connection between victims and the important services they need as part of their recovery.  It is a supportive, inclusive and safe environment for everyone.

Individuals visiting the FAC can get support from 35 different on-site agencies, that offer services and assistance for things like travel, lodging, funeral services, child care and counseling. 

Starting Monday, June 20, CareerSource Central Florida will be on site to help victims and family members determine eligibility and apply to receive unemployment benefits from the state. 

Co-locating participating agencies at the FAC prevents victims and their families from having to navigate the process of obtaining these services alone, visit the various agencies individually, make dozens of phone calls or spend hours waiting in line to get service from just one organization. 

The City encourages anyone who needs help to contact the dedicated hotline at 407.246.HELP or visit the City’s website at to receive information and start the process for accessing all of these resources.

The FAC is currently temporarily located at Camping World Stadium and will be open Monday through Wednesday from 3 p.m. to 8 p.m. this week. The City is working with its partners on both short and long-term plans to ensure the needs of the victims of this tragedy are met moving forward. 


Hours of Operation for the FAC:

  • Monday, June 20, 3 p.m. – 8 p.m.
  • Tuesday, June 21, 3 p.m. – 8 p.m.
  • Wednesday, June 22, 3 p.m. – 8 p.m.


Camping World Stadium, formerly known as Orlando Citrus Bowl

1610 West Church Street, Orlando, FL 32805


Individuals visiting the FAC should park in Lot E, entrance off of South Tampa Avenue on the west side of the stadium. Visitors should enter through Gate E and take the elevators to Level 2.  Check in with FAC staff is located just outside the West Indoor Club. Staff will be available to guide visitors and translators are available to serve clients.  

Disabled parking will be available.


Media parking and media staging will be located in Lot A which is located in the northeast corner at West Church Street and South Tampa Avenue.  The entrance to the lot is accessible from South Tampa Avenue.



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